To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How to a make a new Account
New Accounts are required to submit a completed Application, A signed Agreement, along with payment of the Service Fee and required DEPOSIT via check or money order. These Items can be mailed or dropped in the mailbox located at 12081 Lakeview Manor Dr. Willis, TX 77318
Please access new account forms from the main website and contact the office via email if you have further questions.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Email our office with your concern, please include proof of payment in your email and we will help solve the problem.
I received a SHUTOFF Notice, Now What?
SHUTOFF Notices are automatically generated for any account who misses a payment cycle. The notice will arrive with your Invoice, and will include your past due balance plus the current cycle.
The FULL Amount must be submitted by the deadline not to incur additional late fees.
The FULL amount must be submitted by 5PM the day prior to the termination date to prevent Shutoff.
DISCONNECTED?? Only a MONEY ORDER WILL BE ACCEPTED for FULL Amount due, plus the additional Reconnect fee.
Once Full Amount / Re-connect fee is submitted via MONEY ORDER your service will be restored within 24 Hours of Payment Processing.
How do I close my account?
Moving? Account closures must be requested formally by email by the account holder. Please Include, Residential service address, Last date of service, and forwarding address.
A last invoice will be generated, once paid IN FULL your account will be closed in Good Standing and your DEPOSIT will be returned to the forwarding address provided. Contact the office for any further questions.
How could I have used this much water?
You may not have intentionally. You could possibly have a leaky toilet or faucet that's difficult to detect. Keep in mind our invoice is for TWO months usage for the cycle. Warmer months can also bring signiificant increases in usage along with SJRA Fees, resulting in higher bills.
What do I do if I am experiencing low pressure?
Check your around your meter and the surrounding area for possible leaks. If any work or maintenace is being completed, this could be the cause. Call our operator 713-822-6227 and report low pressure for your address.
Why is my water discolored?
A repair could have been completed recently allowing air or dirt to enter the line, causing the milky look, or yellow discolorations. Run your faucets to clear.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
